Thank you for choosing Yes Carpets for your handmade luxury carpet purchase. We strive for your complete satisfaction. Please read our concise return policy below.
- Returns or exchanges must be requested within 30 days of the purchase date.
- The rug or carpet must be unused, undamaged, and in its original condition.
- Proof of purchase is required.
Inspection and Refund/Exchange:
- Contact our customer support team within 7 days to initiate a return or exchange.
- Obtain a return merchandise authorization (RMA) number.
- Securely package the item, preferably in its original packaging, including all accessories, labels, and tags.
- Clearly mark the RMA number on the package.
- Ship the item back to us using a reliable method with tracking and insurance. Return shipping costs are your responsibility.
- Upon receiving the returned item, we will inspect it.
- If it meets the eligibility criteria, we will process your refund or exchange within 7 business days.
- Refunds will be issued to the original payment method.
- Shipping fees and any applicable restocking fees are non-refundable.
- For exchanges, we will assist you in selecting an alternative from our available inventory. Price differences will be adjusted accordingly.
Damaged or Defective Items:
- Customized or personalized rugs or carpets.
- Items purchased from third-party sellers or resellers.
- Report any damaged or defective items within 48 hours of delivery. We will arrange for return, replacement, or repair.
- Your satisfaction is important to us. For any concerns or questions, please contact our customer support team.
Please note that this return policy applies to online purchases directly from Yes Carpets. If purchased through an authorized retailer, refer to their specific return policy.
We reserve the right to amend this policy without prior notice. Check our website for updates.