Shipping & Delivery

Thank you for choosing Yes Carpets for your handmade luxury rug and carpet purchase. We aim to provide a seamless shipping and delivery experience. Please review our shipping and delivery policy below.

Order Processing:

• Once you place an order, our team will process it within 2-3 business days.
• If any additional information or clarification is required, we will reach out to you promptly.

Shipping Methods and Times:

We offer reliable shipping services to both domestic and international locations. The estimated delivery time depends on the destination and shipping method chosen during checkout. Please note that delivery times may be affected by external factors beyond our control, such as customs procedures or unforeseen delays with the shipping carrier.

Shipping Costs:

• Shipping costs are calculated based on the destination, weight, and dimensions of the package.
• The exact shipping cost will be displayed during the checkout process.

Tracking:

• Once your order is shipped, we will provide you with a tracking number.
• You can track the progress of your shipment using the tracking number through our website or the shipping carrier's online tracking system.

Customs and Duties:

• For international orders, customs duties, taxes, or import fees may apply upon arrival in your country.
• These fees are the responsibility of the customer and are not included in the product or shipping prices.
• Please familiarize yourself with your country's customs regulations and any potential additional charges.

Delivery Address:

• Please ensure that the shipping address provided during checkout is accurate and complete.
• We are not responsible for any delays or issues caused by incorrect or incomplete addresses.

Delivery Inspection:

• Upon receiving your package, we recommend inspecting the contents immediately.
• If you notice any damage to the package or items, please report it to us within 48 hours of delivery.
• Provide us with photographic evidence and a detailed description of the damage for prompt assistance.

Undeliverable Packages:

• In case of an undeliverable package due to an incorrect address or the recipient's unavailability, the package will be returned to us.
• Additional shipping charges may apply if the package needs to be re-shipped.
• We will contact you to arrange for the appropriate action once the package is returned to us.

Order Cancellation:

• If you wish to cancel your order, please contact our customer support team as soon as possible.
• If the order has not been shipped, we will cancel it and provide a full refund.
• If the order has already been shipped, the return and refund process will apply as per our return policy.

If you have any further questions or need assistance with shipping and delivery, please contact our customer support team. Thank you for choosing Yes Carpets